Privacy Policy
Last updated 2 October 2026
Kaza helps people in Rwanda find a home to rent and helps brokers find tenants. This policy explains what we collect to do that, why, who can see it, how long we keep it, and how you can delete it.
1. Who we are
The Kaza app and service are run by Kaza ("we", "us"). We decide how your personal data is used, and we follow Rwanda's Law No 058/2021 on the protection of personal data and privacy.
2. What we collect
Information you give us
| Data | Why we need it |
|---|---|
| Phone number (required) | Your phone number is your login. We also text it a code if you forget your password. It is the only way we identify your account. |
| Name (required) | So the people you deal with know who they are talking to. |
| Password (required) | To protect your account. We store it only in hashed form and can never read it. |
| Account type (client or broker) | To show you the right features. |
| Profile photo and bio (optional) | To help others recognise you. |
| Listings (brokers) | The property details, rent, location (province to village), photos and videos you publish. |
| Rental requests (clients) | The kind of home, budget and areas you are looking in, so brokers can find you a match. |
| Chat messages, photos and videos | To deliver your conversations with brokers or clients. |
| Ratings | Clients can rate brokers they worked with. |
| Reports | When you report a listing, message or person, we keep the report and your reason so we can review it. |
Information collected automatically
- Activity in the app: listings you like or pass on, so the swipe deck does not repeat them.
- Last seen time: to show whether you are online in chat.
- Push notification token: an identifier for your installed app, so we can notify you about messages and requests.
- Technical logs: your IP address and request details, kept briefly by our servers for security and fault finding.
Kaza does not use advertising trackers or third-party analytics, does not track your precise GPS location, and does not access your contacts. We only use the camera or photo library when you choose to add a picture.
3. How we use it
- To create and secure your account and sign you in.
- To show listings to clients and send rental requests to brokers.
- To deliver chat messages and notifications.
- To review reports, remove content that breaks our Terms, and stop fraud and abuse.
- To answer you when you contact us.
- To meet our legal obligations.
We do not sell your personal data and we do not use it for advertising.
4. Who can see it
- Other Kaza users: clients can see published listings and the broker's name, photo, rating and phone number. People you chat with can see your name, photo, bio, phone number, account type and online status.
- Brokers: brokers who receive your rental request can see its details and your name, so they can contact you about it.
- Kaza administrators: our staff can see account information and content when they need to run the service, review reports or investigate abuse.
- Authorities: only when Rwandan law requires it or to protect someone's safety.
If you block someone, they can no longer see your listings or requests, and neither of you can message the other.
5. Service providers
We use a small number of providers to run Kaza. They may only use your data to provide their service to us.
- Hosting: our servers and file storage, where your account, listings and messages are kept.
- Firebase Cloud Messaging (Google): delivers push notifications to your phone.
- SMS provider: sends password reset codes to your phone number.
- Google Fonts: the app downloads its typeface from Google, which receives your device's IP address.
6. How long we keep it
- Your account: until you delete it.
- Listings and requests: they expire after a few days. If they are not renewed, they are removed a few days after that.
- Chat photos and videos: deleted automatically 7 days after they are sent. Text messages stay until you delete them or delete your account.
- Password reset codes: expire after 10 minutes.
- Reports: kept while they help us keep Kaza safe. Reports you filed are deleted with your account.
- Server logs: a limited period, then they are deleted.
7. Your choices and rights
You have the right to:
- see and correct your information. Most of it can be edited directly in Profile → Edit profile.
- delete your listings, requests and the messages you sent.
- block people and report content.
- turn off notifications in your phone's settings.
- delete your account and its data (see below).
- ask us for a copy of your data, object to how we use it, or complain to Rwanda's National Cyber Security Authority (NCSA).
8. Deleting your account
You can delete your account at any time in the app: Profile → Delete account. This permanently erases your profile, listings, requests, ratings, conversations and uploaded files, and frees your phone number. It cannot be undone. See how to delete your account, including what to do if you no longer have the app.
9. Security
Data travels between the app and our servers over encrypted connections (HTTPS). Passwords are hashed, and only authorised staff can use admin tools. No system is perfectly secure. Keep your password private and tell us if you think someone else has used your account.
10. Children
Kaza is for adults looking for or offering rental property. You must be at least 18 to use it. We do not knowingly collect data from children. If you think a child has signed up, contact us and we will remove the account.
11. Changes to this policy
If we change this policy, we will update the date at the top. If the changes are significant, we will also tell you in the app.
12. Contact us
For questions about privacy or your data:
Use the contact details on Kaza's App Store or Google Play listing.